Changed phone number and lost my balance and plan

Changed phone number and lost my balance and plan

Changed phone number and lost my balance and plan

I'm a Participant Level 1

Changed phone number and lost my balance and plan

I topped my pre-paid phone up with a $30 voucher earlier today and it was working fine, but then I went online and changed my number from Barrie to Ottawa which is free and my balance dissapeared. It wont show my plan and my phone immediately stopped working.... I got a confirmation text saying my number had successfully been changed but this is no help because it won't even let me call *611 from my phone now to figure out whats going on.

1 REPLY 1
Former Moderator

Hey @RamSoss

 

Welcome to the Community Smiley 

 

That doesn't sound right. We'd need to check out your account to see what happened there. 

 

I'll send you a PM here so we can take a peek. 

 

Chat soon!