Changed my plan but got charged for my previous plan?

Changed my plan but got charged for my previous plan?

Changed my plan but got charged for my previous plan?

kanggaru
I'm a Participant Level 2

Changed my plan but got charged for my previous plan?

I used to have a $50/month BYOP plan and recently upgraded it since I got the new S10.

 

The sales clerk that assisted me informed me that I won't get charged for my old plan for the whole month, only up until the date I used it up to when I upgraded my plan.

 

Come to this billing period, not only did I get charged for my old plan, I also got charged for a prorated plan of my new one. Is there anything I could do?

1 REPLY 1
FidoJulien
Moderator (inactive)

Hey @kanggaru

 

Welcome to the community Smiley

 

We charge you a month in advance, so, when you upgrade your plan during your billing cycle, you see a partial credit for the cost of your previous plan and a partial charge for the cost of your new plan on your invoice. Also, you'll see a charge for the cost of your plan for the next month.

 

Does that match what you see on your invoice?