Cant connect to Mobile Plan

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I'm a Participant Level 2
I'm a Participant Level 2

Cant connect to Mobile Plan

I recently changed my plan to the 6gb one. I have the Fido Nexus S.  I can't connect to the 3G or even the 2G network, but i can send text and i can call? What is causing this? I live in Quebec.

 

 

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Re: Cant connect to Mobile Plan

Thanks for your response stephane. It only lasted a day, it said i didn't have any data plan and told me to buy a daily/weekly plan. I changed my data plan a month before (the agent told me it would be changed by the next billing cycle) so i guess they were changing it.

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Community Specialist
Community Specialist

Re: Cant connect to Mobile Plan

Hi there Nicolas11, 

 

I'll need more information in order to identify the cause of your issue, 

 

Do you receive an error message when attempting a data session?

 

Did you ensure data was active in the settings of your phone? (settings - wireless networks - mobile networks - data enabled)

 

Was the data working before you changed your data option? If so, we might of given you a incompatible data option (Example: Blackberry data option) 

 

 

I await your reply, 



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I'm a Participant Level 2
I'm a Participant Level 2
Solution

Re: Cant connect to Mobile Plan

Thanks for your response stephane. It only lasted a day, it said i didn't have any data plan and told me to buy a daily/weekly plan. I changed my data plan a month before (the agent told me it would be changed by the next billing cycle) so i guess they were changing it.

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