Cannot upgrade my plan

Cannot upgrade my plan

Cannot upgrade my plan

SOLVED
yinchung_hk
I'm a Participant Level 2

Cannot upgrade my plan

today i see a 50/mon plan, so i want to upgrade my plan to this one

but after i click get it now

the button under Build your plan turn grey

 

how can i change my plan?

Accepted Solution

Re: Cannot upgrade my plan

Solved by Senior MVP Senior MVP

Hello Yinchung_hk,

 

  Are you referring to one of Fido's Lunar New Year promotions? Are you also intending on upgrading your phone? As far as I am aware, those offers are only for new activations or hardware upgrades only. If you already have services with Fido, your only option to change to one of those promotional plans would be to upgrade your device as well. If you had not intended on upgrading your phone, that could be the reason you're not able to choose that plan.

 

Hope this helps 😀

 

Cheers

 

View solution in context
1 REPLY 1
Cawtau
Senior MVP

Hello Yinchung_hk,

 

  Are you referring to one of Fido's Lunar New Year promotions? Are you also intending on upgrading your phone? As far as I am aware, those offers are only for new activations or hardware upgrades only. If you already have services with Fido, your only option to change to one of those promotional plans would be to upgrade your device as well. If you had not intended on upgrading your phone, that could be the reason you're not able to choose that plan.

 

Hope this helps 😀

 

Cheers