Cannot update my billing address online

[KellyI]

Hi,

I have moved to a new address and I am trying to update my billing address in my online account. No matter what device or internet browser I use, I get the message that "something went wrong" and I am unable to update my address. Can a Fido representative please contact me to resolve this?

Thank you.

[KellyI]

Hello @KellyI,

It could be the system is not recognizing your address in this case you would need to contact customer service and let them know what is happening and they can update it for you.

[KAPABLE-K · Accepted solution]

Hello @KellyI,

It could be the system is not recognizing your address in this case you would need to contact customer service and let them know what is happening and they can update it for you.