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Cannot update my billing address online

KellyI
I'm a Participant Level 1
I'm a Participant Level 1

Hi,

 

I have moved to a new address and I am trying to update my billing address in my online account. No matter what device or internet browser I use, I get the message that "something went wrong" and I am unable to update my address. Can a Fido representative please contact me to resolve this?

 

Thank you.

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @KellyI,

 

It could be the system is not recognizing your address in this case you would need to contact customer service and let them know what is happening and they can update it for you.