Cannot update my billing address online

Cannot update my billing address online

Cannot update my billing address online

SOLVED
KellyI
I'm a Participant Level 1

Cannot update my billing address online

Hi,

 

I have moved to a new address and I am trying to update my billing address in my online account. No matter what device or internet browser I use, I get the message that "something went wrong" and I am unable to update my address. Can a Fido representative please contact me to resolve this?

 

Thank you.

Accepted Solution

Re: Cannot update my billing address online

Solved by MVP MVP

Hello @KellyI,

 

It could be the system is not recognizing your address in this case you would need to contact customer service and let them know what is happening and they can update it for you.

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1 REPLY 1
KAPABLE-K
MVP

Hello @KellyI,

 

It could be the system is not recognizing your address in this case you would need to contact customer service and let them know what is happening and they can update it for you.