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Cannot Retrieve Voicemail Password

I'm a participant level 2
I'm a participant level 2

Ok. I just switch to a new plan which require a voicemail setup but when I dial my voicemail and enter my 10 digit phone number, the reply was "Sorry that number isn't valid".  Really..this IS my phone number since 2011.  I tried using the Fido App but even after logging in with credential the option to retrieve/reset my Voicemail password isn't there.  I also tried the Web and the option isn't there as well.  I spent literally three hours and of course it's Sunday early morning 5AM so I have to wait until CS opens.Fido.jpgFido2.jpg


Former Moderator
Former Moderator

Hey @Rwings


I'm sorry to see you're experiencing difficulties with your voicemail. Did you get a chance to speak with someone at customer service about this? 


You can reach out through any of the options found on our Contact Us page. 

We can also send you a PM from here if you would prefer. Let us know. 🙂