Called in to cancel home internet two weeks ago, target date at end of current billing cycle (Jan 18 2025). Was told an email would be sent as confirmation, but it has been a week and still no email. Called in again, agent said the cancellation instruction is in place, but I need to see written confirmation.
As a precaution, I also tried to cancel auto pay with credit card. On Fido's website, each time I cancel auto-pay, it indicates a successful change, and that an email would be sent to me as confirmation. But again, no email confirmation has ever been sent. This was done 2 weeks ago. And whenever I refresh the page or re-log in, my account payment method reverts back to auto pay showing my credit card info. Called in again, and agent once again re assured that an instruction to stop auto-pay is in place.
I am seriously considering cancelling this credit card so that fido cannot auto charge me.
