Cancel to 222 is impossible

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I'm a Participant Level 3
I'm a Participant Level 3

Cancel to 222 is impossible

Impossible to remove the data top ups by sending Cancel to 222. It came with error. 

 

 

E7C0D942-D6B3-4F9A-BAC6-68D2C199ABBD.jpeg

 

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Re: Cancel to 222 is impossible

Hey @sam69,

 

It looks like your message was not delivered. Were you able to text other numbers without any difficulty?

 

Did you also try to power-cycle your phone and try again?

 

I was able to test it on my side and the message went through.

 

Let us know!



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Cancel to 222 is impossible

Hello Saira,

 

Yes, I am able to send text messages to multiple contacts without problems. I tried for several weeks already and always the same problem.

 

What other way to cancel the add-ons?

 

Thank you.

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Re: Cancel to 222 is impossible

That is certainly odd!

 

I'll send you a PM shortly so we can take a look at this with you.



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