Can't see overview on the browsers nor in the app.

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I'm a Participant Level 2
I'm a Participant Level 2

Can't see overview on the browsers nor in the app.

I just set up my number and my account about 20 hours ago. Somehow I'm not able to see the whole "overview" section after I logged in my account. I just need to confirm I got the right plan. Does anyone have any similar problem? fido.jpg

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Former Moderator
Former Moderator

Re: Can't see overview on the browsers nor in the app.

Hey @zacc103136

 

Welcome to the Community Smiley 

 

That sure looks odd! Have you tried logging in to another browser to see if you're having the same issue there? 

 

Clearing the cache and cookies can also help. We have a great article on how to do that right here

 

Keep me posted! 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can't see overview on the browsers nor in the app.

Thanks for the tips but I've tried many different browser and different devices. None of them worked.

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Moderator
Moderator

Re: Can't see overview on the browsers nor in the app.

Hey @zacc103136,

 

Thanks for getting back to us!

 

Are you getting the same result on your smartphone as well as on a computer?



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can't see overview on the browsers nor in the app.

 

Sadly yes. Sad


@FidoClaudiawrote:

Hey @zacc103136,

 

Thanks for getting back to us!

 

Are you getting the same result on your smartphone as well as on a computer?


 

Sadly yes. Sad

 

IMG_0681.PNG

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Former Moderator
Former Moderator

Re: Can't see overview on the browsers nor in the app.

That's odd! It is likely account-related as we have no known issue regarding this at the moment.

 

Private message on the way!



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