Can't get through by phone or live chat

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I'm a Participant Level 2
I'm a Participant Level 2

Can't get through by phone or live chat

I waited on hold for an hour to speak to an agent and tried live chat and waited 45 minutes before the chat session was closed.


I have a $7 bill error that is almost not worth putting more time into but for the principle. How are customers supposed to contact Fido?

 

 

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Re: Can't get through by phone or live chat

Hi @BobbyT,

 

Although the wait time aren't what we want our customers to experience, it is Black Friday/Cyber Monday weekend after all and we're receiving a higher volume of calls and chats. You can reach out to us also on Facebook or Twitter and a representative will address your concern.

 

With that said, please reach out on Facebook or Twitter by private message and someone will be able to assist you. Smiley Alternatively, we can send you a PM through the Community to review the charge. 

 

 



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