Can't add IPhone Value Pack Online

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Can't add IPhone Value Pack Online

I was trying to add a value pack tonight online. But it didnt let me do it the fido.ca page kept giving me a pop up saying new fido customer choose plan or if already a fido customer log in.

whereas i was already logged in and even when i clicked on log in from that pop up nothing happened. I tried like 10 times.

i was unable add value pack i wanted to make an urgent call overseas. then what is the use of this online service. It was very disappointing. 

Accepted Solution

Re: Can't add IPhone Value Pack Online

Hey @ArshpreetKaur

 

Thank you for the feedback. I will make sure to share this with the people in charge.

 

It's not possible to add a value pack online when you keep your plan.


If you do end up changing your plan, then it's possible to add a new value pack at the same time.

 

To do the change, you can also reach us through our channels here.

 

Hope this helps Smiley

 

View solution in context
Flag this to a Moderator
Message 1 of 2
589 Views
Highlighted
Moderator
Moderator
Solution

Re: Can't add IPhone Value Pack Online

Hey @ArshpreetKaur

 

Thank you for the feedback. I will make sure to share this with the people in charge.

 

It's not possible to add a value pack online when you keep your plan.


If you do end up changing your plan, then it's possible to add a new value pack at the same time.

 

To do the change, you can also reach us through our channels here.

 

Hope this helps Smiley

 



Flag this to a Moderator
Message 2 of 2
577 Views