Can someone in Fido please help me ! :(

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I'm a Participant Level 1 JavierSalas98
I'm a Participant Level 1

Can someone in Fido please help me ! :(

Hello Fido support!

 

My name is Javier Salas and I have a problem that needs to be solved. 

I've been going to Fido stores and talked  to all the supervisors, even called customer service every time I get my new bill. 

So I took the $65 a month plan from Fido... And was supposed to have a $20 off for 24 months after the first payment ( I was with chatr and they offer  me this plan with this discount if I switched. And I did! ) I talked to  supervisors of the stores that I went into and they all said that a case had been filed and they "had donde their part". So I keep calling customer service and they keep telling me " after the second bill" , "after the third"  and know  I'm worried that the discount will not appear in my fourth bill as if  not in place.

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Re: Can someone in Fido please help me ! :(

Hey @JavierSalas98 and thanks for reaching out.

 

 

We will need to access your account to see what happened here.

 

I'm sending you a PM to get this looked into.

 

Talk to you soon.



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