Can I change my old phone number back at fido?

[bruce9]

Hello. Over six months ago, I changed my old phone number to a new one on the Fido website. Now, I would like to change it back to my old phone number. Is this possible? I am willing to pay any applicable fees.

[Cawtau]

Hello Bruce9,

  Unfortunately, given the amount of time since you changed your phone number, I'm not sure they'll be able to retrieve your old phone number. In general, phone numbers are held approximately 90 days before they get recycled (see here). It is very possible your phone number has already been reassigned to another customer at this stage.

  You should note these forums are community-driven and not intended as a venue for customer services. If you would like to see if your old phone number is still available, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers