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Callers from Samsung get an old voicemail greeting

EW50
I'm a participant level 2
I'm a participant level 2

I have an iphone 13. People who call me from a Samsung device get a special voice mail greeting that I deleted 3 months ago. I changed my settings and only have a current voicemail.  People who call me from iPhone get my current greeting, its seems to be only Samsung device callers get my deleted greeting. FIDO has deleted and re-installed my voicemail package twice but it does not help. Has anyone experienced the same?

3 REPLIES 3

EW50
I'm a participant level 2
I'm a participant level 2

Thank you @FidoVan but that's not the issue. Already tried chaning my greeting a few times, its not working for those who call me from a Samsung device.

Hello @EW50 

 

Have you tried to reset your device to the Factory settings to seeif your contacts are still hearing that greeting message?



FidoVan
Moderator
Moderator

Hey there @EW50 and welcome to the Community!

 

We found this link from Apple which provides a different method from ours for recording a greeting. Hope that helps.

 

https://support.apple.com/en-my/guide/iphone/ipha113f4a15/ios