I have been getting calls from 844 277 6920 on and off for weeks. When I pick up, the call ends.
Frustrated, I came online to research and it turns out this is a FIDO number. I can read from previous posts that FIDO is confused. Confusion doesn't instill customer confidence; it suggests you don't understand your own environment.
Whatever automated system you are using, please stop it. It's clearly not behaving as expected. I work in IT, and am familiar with systems going awry. What is more annoying is when management/systems staff are aware there is an issue, the issue has been ongoing for almost a year, and still, end users are being annoyed and pestered. That is Poor Problem Management.
I have resorted to blocking this phone number from my phone.
So... where does that leave confidence in Fido with its customers? And, where does that leave Fido in the future if it really does need to call me from that number? =Communication is broken down. However, the issue is with FIDO. FIDO is letting an ineffective system run, damaging its communication with customers, and doing Nothing to fix it.
I have been a customer since 2005. And in case it's not clear, I am extremely annoyed. Usually, FIDO is amazing. Your customer service is unparalleled. I have sold many of my friends and family on FIDO just because one call does resolve the issue. However, I have a low tolerance for issues that have been ongoing for a year. And the only reply to this post that is acceptable is a specific plan/date on how and when FIDO is addressing it. Don't post the annoying answers I've seen on other posts: Hmm. That's strange. Or Have you stayed on the line?
Track FIDO's outgoing call logs for that number, note the number of failed calls and deal with this.
Solved! Go to Solution.
I'm sorry to hear your recent experience with Fido was not a positive one. The number is our telemarketing team and shouldn't disconnect once you pick up. I can definitely understand how upsetting that can be.
That said, I will be sure to pass your feedback along to the right people. Fido aims at providing top-notch service to all its customers and we appreciate any opportunity that allows us to improve ourselves.
Moving forward, do you want me to add your number to our Do-Not-Call list? The list is updated every 30 days and is good for 5 years. I do understand that you have blocked the number from your end already.
I thank you for bringing it to our attention!
Get several calls a week from +1 (844) 277-6920, I realazed the call is from FIDO. Everytime, when I pick up the call, the call automatically disconnects after 3 seconds.
I agree, this is super annoying and y'all need to stop.
Here's how it started: A Fido rep called my new number about a month ago. I was hella confused, as I left Fido oa year ago. I guess they call people after about a year to try and win them back, offering promotions etc. I made it very clear that I was not at all interested in any of their services and happy with my current provider.
Then, about three weeks later or so, the daily calls from 844 277 6920 started. I picked up once, and it was just silence and then disconnected. Then, the ringing stopped so quickly the next time I didn't have time to answer. So then I blocked the number on my phone, but the way that blocking works I still get silent notifications after a call was registered from that number.
So turns out this number has been calling me minimally once a day for about a week now. Messaged Fido support on Twitter, told them this was getting out of hand. They offered to add me to their DNC list (and needed to access my old, closed Fido account, registered to a different number... no idea why, I should just be able to give you my number and you should be able to add that to the DNC list.) I agreed, and they said it can take up to ten days to take effect etc.
I am sure that through pure coincidence, the calls ramped up the day after (!!!). Just this morning (on a Saturday) I have already received two calls before 11am. So I message support again, telling them, and they say that my number is associated with a different person on Fido, and whether my current number was with a different provider (!? first of all, you know that it is; second of all, how can the same number exist twice??)
I have so many questions, but either way, I don't even want answers, I just need those insanely frequent calls to stop. I am not your customer anymore, haven't been for a year, and for sure won't be returning (especially not after this experience).
EDIT: Now they say they can only remove my email address, but can't remove my number from their internal DNC list as my account has been cancelled, and suggest adding myself to the National DNC. Unfortunately I have been on said National DNC for a long time, and yet I keep getting these calls. What the actual hell...
Thanks for the feedback, and I'd like to clarify that we can indeed register your number or email to our internal Do Not Call List (DNCL) even if you're no longer a Fido customer.
It seems there might have been some confusion treating your request and I would invite you to reach out to us at these channels to have this looked into. Alternatively, we can send you a PM here if you prefer.
Here's what you need to know about our DNCL:
Hope this helps
Exact same experience here as well.
I've also resorted to blocking but they still leave messages of them hanging up after waiting a few seconds first - which means that they are also waiting through the voice mail message prior to recording a message of them waiting silently, then hanging up.
Add me to the DO NOT CALL list also, please.