Call forwarding issues

[ivan13]

I do a lot of call forwarding, and since upgrading to the Pixel 5 my forwarding only works intermittently , and regularly gives me IMEI code errors and doesn't display when my phone is forwarded. Fido says my IMEI is showing a blackberry phone?!? I feel like that is the problem as I haven't had any luck with this problem after all my phone calls in. Can they update the IMEI in their system and maybe that will fix this? 

Please someone help me. 

[KAPABLE-K]

Hello @ivan13,

Did you get the phone from Fido? Ask Fido to do a reset to switch and see if it help if not try doing a factory reset.