Call backs

[mdvanbers]

Why is there never a call back when scheduled.  No call at all.  How does one get in touch with an actual agent?

[hchapman3]

I agree. It is a dismal situation. I can't understand why Fido isn't on this. They will loose customers.

[Original_Lucy · Accepted solution]

Hi @mdvanbers , if you don't or can't wait for a callback,  please reach out to fidosolutions on Twitter or Facebook and request assistance through private message. That may suit you better.