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I supposed to receive a call from the president office to help and resolve an issue. However, haven't received a call after almost a week and 2 follow ups!
Probably should I reach out to the ombudsman office.
There can be a delay of up to 5 business days for a call back, but I assure you that someone will reach out to you.
I'll send you a PM to check out the account. For future reference, for any account related questions you can reach out to us here.