Four months ago I upgraded my plan for "just an extra dollar," or so I was informed by the customer service representative over the phone. I was actually charged an extra $10 for the monthly plan. I would not of have upgraded if this was the case. This is SUCH POOR service on Fido's end. I didn't realise until now since my bill payments are withdrawn automatically. I have been a customer of FIDOS for over a decade. I do not expect such negligent service having been such a loyal customer for so long. I lost my job due to covid and have mounting payments and cannot afford to pay my bill as of now. I ask that my bill be put on hold. I am SO disappointed and will be changing providers ASAP!