Broken glass

[noelillo90s]

The glass on my screen is a while, I am paying for the warranty and the cell phone for 2 years. I understand the two warranty options: do you change the device for a new one or do you repair the current device? 

[FidoVanessa]

Hi @noelillo90s,

Our customers have several device repair and replacement options available depending on eligibility criteria.

You can initiate your repair via the Repair or Trade in Portal, at a Fido store, or by contacting us. 

You can also learn more on the warranty on your device here. 

You would also have the option to upgrade for a new phone if that's what you prefer. 🙂

[Original_Lucy]

Hi there @noelillo90s , you would have to call the warranty company to find out what will happen when you submit the claim.