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Billing

Yeahone
I'm a Participant Level 2
I'm a Participant Level 2

Hello. I got a bill on the second day of every month. But it didn't come out this month. How did this happen? 

4 REPLIES 4

FidoFrancois
Former Moderator
Former Moderator

Hi @Yeahone,

 

Hmm, that's rather odd. You received the notification by email in the past, correct? Did you verify your spam folder? Maybe it went there for some reason? 

 

Also, did you verify if the invoice was ready through your online account? 

 

 



Yeahone
I'm a Participant Level 2
I'm a Participant Level 2

Thank you for the response. I've checked both of online invoice and spam email folder. But I didn't get a email and invoice. Should I wait? 

Hey @Yeahone,

 

I would suggest giving it a few days.  If you don't receive it after that, you can contact us again and we'll take a look!



Yeahone
I'm a Participant Level 2
I'm a Participant Level 2

Okay. Thank you very much!