Billing issue

[kanikasharma21]

Hi

i ported from fido to telus and then after a week I called customer service and they gave me a good offer and I switched back to fido. Same day I got a call from win back team and they gave me a better plan than the first one . 
I received 2 SIM cards at my home address . I called them to cancel one and I told them I ll use the second plan . They were okay with it . Today I received a bill of $303 , being charged for both numbers .
they have not waived of $70 n $25 as they had promised .

Right now I am in India , I don't know what to do . 

my only fido number is **********

pl help 

[Cawtau]

Hello Kanikasharma21,

  Welcome to the community!

  Sorry to hear of your situation. However, you should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be in any position to address your issue.

  While I understand you are currently outside of Canada, if you would like to discuss your situation, you would need to contact customer service. They do provide a number to contact From Abroad. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. 

Hope this helps 😀

Cheers