Billing Problem about downtime insurance

[yuxinchen]

hi， I missunderstand my fido billing. in April, I have already do the service that downtime insurance.stop the service but guarantees the number. for for month. and I already pay four month billing on the phone in April. but I find out I still receive the bill now. so I don't know why 

[FidoStephane]

Hey there @yuxinchen, 

I believe you are referring to temporary suspension. Let's go over your invoice together to see what's going on. I'll send you a PM now. Please check your Community inbox