cancel
Showing results for 
Search instead for 
Did you mean: 

Billing Issue

Dijohn
I'm a Participant Level 1
I'm a Participant Level 1

Hi there,

 I'm a fido customer for the past 2years now. I have a small confusion with my billing due date. In the mail I received it's written June 13th 2020 to pay, but in my Account it's June 12th. So which is the actual date to pay the amount for not getting late payment fees?

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @Dijohn! Philippe here. I hope you're doing well. Smiley

 

They should both provide you with the correct pay-by date. Can you provide a screenshot (while hiding any personal information) of those conflicting dates here please.

 

The date printed on your invoice should be the date to go by, however.