Bill Issue

[Manikumar]

Hi,

I am a new student to canada , I bought a fido sim prior to visit canada and it was postpaid. We were informed that you will get 30 days of period, if you don't like the services or you facing any issue for which you want to cancel the line then you can cancel it by simply connecting to the support team. I used the sim for 3-4 days and I was facing too much issues while working with the network so I called and requested to cancel the line. Moreover, the official to whom I connected did the same and also that official confirmed that I don't have any balance to pay. But after the cancellation it shows a bill of approx $50. Why this is so. Kindly look into this and clear the bill amount as I cancelled it within a week.

[Cawtau]

Hello Manikumar,

  Welcome to the community and to Canada!!

  Sorry to hear Fido does not seem to suit your needs. However, you should note these forums are community-driven and not intended as a venue for customer services. We would not have access to any customer accounts. If you would like to discuss the situation, you would need to re-contact customer service so they may look into the matter. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[Manikumar]

Hi,

Thanks for the reply!

The thing is that I already tried to connect the fido customer support over the number +1-888-481-3436 and they need my fido sim number but when I enter the number they reverted that this number is not in the system or invalid. Moreover , they require 9 digit account number and I also entered the 9 digit account number from the bill but the issue remains the same, number not valid. Now , let me know what to do. Is there any way to connect the team via email. If you can help me to sort this issue then it will be a great help from your side.

[Cawtau]

Hello again,

  Thank you for the additional information. Unfortunately, Fido does not offer customer service via email. I understand you have already attempted to call the customer service line. You might consider contacting them via Live Chat, Facebook or Twitter.

Hope this helps 😀

Cheers