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Bad experience with FIDO. Wasted time and money because of their mistake.

I'm a participant level 2
I'm a participant level 2

I upgraded my phone online and chose the "pick up" option at one of the stores from the given list. I go to the store only to find out that they don't have my phone. I call customer service and the customer service provider tell me they will call the store representative to resolve the issue. In concusions, the provider ended up cancelling my upgrade because the store in fact does not do express pick-up and now I have to make the order again and choose the "delivery to home" option. Why was that store included in the pick-up locations then? I wasted my time and money going downtown for an issue that a company as big as FIDO shouldn't have. And I was not offered anything for my inconvenience.

Why is there not a way to write a formal complaint. The only way is to call customer service again, which I did, and they were no help saying that there is nothing they can do. A percentage off my monthly bill would be nice.