BYOP - Plan Change (Downgrade)

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BYOP - Plan Change (Downgrade)

Hello,

 

I am currently isung BYOP plan of $65 (Unlimited Call + 10 GB Data) since long time. Now I want to Downgrade it to $50 BYOP (Unlimited Call + 5 GB Data) plan because I am not using more than 4 GB every month. Let me know how I can di it?

 

I called CSR and as per the information from him, I can not do it. This is for new customers. In that case, I have to cancel the plan and switch to another provider and come back as a new customer. Looks funny but looks like CSR want me to follow this route.

 

I am sure FIDO care about loyalty and can help me in this crucial COVID-19 time to reduce my bill little bit.

 

Hope to hear from you soon.

 

 

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Re: BYOP - Plan Change (Downgrade)

Hey @chaudharyvinay! Philippe here. I hope you're doing well. Smiley

 

The $50 5 GB plan is a promotional plan available to new client as well as existing ones, so long as you're getting a new phone with this plan. You cannot select this plan otherwise.

 

If you're looking to reduce your monthly bill, we'll be happy to go over your options. We can contact us here for that or we can send you a PM from the community at your request.



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Re: BYOP - Plan Change (Downgrade)

 

 

 

 

 

 

 

 

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Re: BYOP - Plan Change (Downgrade)

I'll send you a PM so we can take a look at that then!

 

Chat with you shortly. Smiley



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