BYOP - Plan Change (Downgrade)

[chaudharyvinay]

Hello,

I am currently isung BYOP plan of $65 (Unlimited Call + 10 GB Data) since long time. Now I want to Downgrade it to $50 BYOP (Unlimited Call + 5 GB Data) plan because I am not using more than 4 GB every month. Let me know how I can di it?

I called CSR and as per the information from him, I can not do it. This is for new customers. In that case, I have to cancel the plan and switch to another provider and come back as a new customer. Looks funny but looks like CSR want me to follow this route.

I am sure FIDO care about loyalty and can help me in this crucial COVID-19 time to reduce my bill little bit.

Hope to hear from you soon.

[FidoPhilippe]

Hey @chaudharyvinay! Philippe here. I hope you're doing well.

The $50 5 GB plan is a promotional plan available to new client as well as existing ones, so long as you're getting a new phone with this plan. You cannot select this plan otherwise.

If you're looking to reduce your monthly bill, we'll be happy to go over your options. We can contact us here for that or we can send you a PM from the community at your request.

[chaudharyvinay]

Hi Philippe,

     Thanks for your response. I  would like to reduce my monthly bill due to Covid-19 and looking my monthly  data use pattern. I am not going over 5 GB anyway; therefore, no point to to go over it. This 5 GB plan was not available when I chose this 10 GB plan. 

  As far as you mentioned,  $50 5 GB plan is a promotional plan available to new client as well as existing ones, I think Fido should respect my loyalty for being a customer since long time  and should not punished us. What if I cancel my plan with Fido for one month and come back again. will I be not a new customer? Just kidding. I am sure Fido as well as myself will not like that.

 Could you please hlp me to get $50 5 GB plan, which is my need roght now?

  Looking forward to receive a favourable response from Fido.

  Thank you.

[FidoPhilippe]

I'll send you a PM so we can take a look at that then!

Chat with you shortly.