I wanted to express my deep frustration and disappointment with the recent phone call I had with a callback agent.
These guys are labelled “Customer solution specialists”. No idea why
It was extremely disheartening to have the call abruptly ended while I was in the midst of explaining my concerns regarding my phone plan.
I believe in open communication and was hoping to convey my issues and expectations clearly to find a resolution. However, the way the call ended left me feeling unheard and frustrated.
I am new in this community and not sure if there are any Fido reps on here, who will be reading this post.
This is not first time i have experienced this kind of scenario but just fed now and felt need to share.
All I wanted was to discuss issue with my current phone plan and find a suitable solution.
I was simply explaining in simple plain English and then line just went silent and phone cut off.
So frustrated, I had to wait 4 days before someone actually called me back and then this happens. Even more annoying is fact that agent didn’t bother calling back after hanging up.
I am done with Fido. I’ll take business else where!!!
Wasted my time. Really really pissed off!!
