I see on the Fido schedule for Android 10 updates that the Note 9 version was available on March 9. The schedule was last updated Mar 18. I still aven't received a prompt the update. I go to the Software Update option in my settings often to check and there's nothing. Thoughts?
Welcome to the community!
Did you get the phone from Fido? While the update schedule shows it will be available on the 9th it can still take a while before you get it because the updates are usually rolled out in batches from the manufacture.
Hopefully, you should be getting it soon.