Activation new sim card

[ali100]

Hi,

I activated my new sim card online and then I turned my phone on and off but it doesn't works

Regards

***Edited to add labels***

[FidoPamela]

Hi @ali100! 

Have you checked if the old SIM is still active? 

Can you also confirm what is the error message you're getting when trying to use the new SIM?

Let me know