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Activation Fee?

I'm a participant level 1
I'm a participant level 1

Hi, I joined Fido just this past month and received my first bill, but there is a $45 activation fee? I thought it was waived when activating online? I did the whole set up online. The only time I called Fido was because my phone was blacklisted before it even got to me. A problem with the iPhone 11's apparently. But because of the pandemic I do not go to stores and did the entire transaction online. Can someone please help? 


Community Manager
Community Manager

Hey @jynn, 


Welcome to Fido and our community, we're happy to have you with us Smiley


You're right, when activating or upgrading your phone online, the $45 set up is waived. The credit will appear on your invoice in 2-3 bill cycles and will be reflected in the Summary section or Previous Balance section of your bill.


Hope this helps!