Account issues with prepaid

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I'm a Participant Level 1
I'm a Participant Level 1

Account issues with prepaid

Hi, Ive prepaid for my account by the year: 365 days for $100.  But my account says it's by by the month and now it says i have no balance and over due.  please help!

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Former Moderator
Former Moderator

Re: Account issues with prepaid

Hi @jungkook & welcome to the Community!

 

Did you have a $100 yearly plan, or were you billed at a pay-per-use basis? Let me know. Smiley



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