Account Fraud

Account Fraud

Account Fraud

I'm a Participant Level 3

Account Fraud

Hi there


i just received my Fido bill and noticed change in two of my lines and a bill of over $1,800


noticed that I was charged for two phones and a new contracts which I never did 


clearly someone used my account without my knowledge and got devices and I was never even notified or contacted


Please advice what to do?

i don’t want the amount to be charged on my  credit card


 I just changed my logon password and noticed that my email address on file has been changed to an unknown email address 


thank you


Hey @Issamag


Welcome to the community Smiley


This is rather unexpected! I strongly suggest that you update your login password for 


In the meantime, I'll be sending you PM so we can look into this.


Talk to you soon.

I'm a Participant Level 3



im not sure where or when you will contact me please advise

That's great @Issamag,


I've sent you the Private Message already, make sure to check your inbox :).


We'll continue the conversation in private as we'll be discussing info related to your account.



I'm a Participant Level 3

I replied to you PM

I'm a Participant Level 3

Thank you saad


i changed the password but I didn’t restore my original email address


Where Re you sending the PM?

I'm a Participant Level 3

I just updated my email address too


on the app it’s still showing the fraudster email but on the website it’s showing my correct email