Account Fraud

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I'm a Participant Level 3
I'm a Participant Level 3

Account Fraud

Hi there

 

i just received my Fido bill and noticed change in two of my lines and a bill of over $1,800

 

noticed that I was charged for two phones and a new contracts which I never did 

 

clearly someone used my account without my knowledge and got devices and I was never even notified or contacted

 

Please advice what to do?

i don’t want the amount to be charged on my  credit card

 

 I just changed my logon password and noticed that my email address on file has been changed to an unknown email address 

 

thank you

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Moderator
Moderator

Re: Account Fraud

Hey @Issamag

 

Welcome to the community Smiley

 

This is rather unexpected! I strongly suggest that you update your login password for Fido.ca. 

 

In the meantime, I'll be sending you PM so we can look into this.

 

Talk to you soon.



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Account Fraud

Thank you saad

 

i changed the password but I didn’t restore my original email address

 

Where Re you sending the PM?

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I'm a Participant Level 3
I'm a Participant Level 3

Re: Account Fraud

I just updated my email address too

 

on the app it’s still showing the fraudster email but on the website it’s showing my correct email

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I'm a Participant Level 3
I'm a Participant Level 3

Re: Account Fraud

Hi

 

im not sure where or when you will contact me please advise

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Re: Account Fraud

That's great @Issamag,

 

I've sent you the Private Message already, make sure to check your inbox :).

 

We'll continue the conversation in private as we'll be discussing info related to your account.

 

Thanks



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Account Fraud

I replied to you PM

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