Account Fraud

[Issamag]

Hi there

i just received my Fido bill and noticed change in two of my lines and a bill of over $1,800

noticed that I was charged for two phones and a new contracts which I never did 

clearly someone used my account without my knowledge and got devices and I was never even notified or contacted

Please advice what to do?

i don’t want the amount to be charged on my  credit card

 I just changed my logon password and noticed that my email address on file has been changed to an unknown email address 

thank you

[FidoSaad]

Hey @Issamag

Welcome to the community

This is rather unexpected! I strongly suggest that you update your login password for Fido.ca. 

In the meantime, I'll be sending you PM so we can look into this.

Talk to you soon.

[Issamag]

Hi

im not sure where or when you will contact me please advise

[FidoSaad]

That's great @Issamag,

I've sent you the Private Message already, make sure to check your inbox :).

We'll continue the conversation in private as we'll be discussing info related to your account.

Thanks

[Issamag]

I replied to you PM

[Issamag]

Thank you saad

i changed the password but I didn’t restore my original email address

Where Re you sending the PM?

[Issamag]

I just updated my email address too

on the app it’s still showing the fraudster email but on the website it’s showing my correct email