Recently, I have received my fido bills after vacation and have been overcharged. When calling customer service, not only were 2/3 of them rude, but also all of them have a different reason as to why I've been overcharged.
First, they told me that I was overcharged because I wasn't on airplane mode for my entire vacation.
Secondly, they told me that I made several calls to Kitchener, 3 times on one day, and 5 times on another. Not only do I not have any reason to do so, but on one of these days I was flying home, and unable to call even if I wanted to.
Thirdly, when I talked to the supervisor, he said that the records show that I was texting internationally, which I also wasn't doing.
And a final complaint: I wanted to swap cards while on vacation because I was taking care of my sick mother, and wanted to be able to quickly contact others if need be. I was unable to swap cards though, even though I was promised that my phone was unlocked before I left. I made sure it was a problem with my phone because my sister's phone worked fine when I swapped cards on it. I was told that a technician would call me to figure things out, but a week has passed and nobody called.
So not only do I have 3 different reasons as to why I'm being overcharged, but also my phone wasn't even able to be used like I was promised. I would like a refund on these overcharge payments, and also to have the phone unlocked properly
