AFTER CHANGE THE SERVICE PROVIDER, FIDO SENDING ME THE MOBILE MONTLY BILLS

[Appwarez]

Hello team,

I terminated my services with Fido Canada and switched to a new provider. Despite confirming the cancellation process,  via phone and the representative confirmed the closer and can see it on my ACCOUNT PORTAL, but I continue to receive monthly bills for my mobile plan. 

What would be the solution or should i have to file complaint to Commission for Complaints for Telecom-Television Services (CCTS).

Regards

[FidoAnthony]

Hey @Appwarez 

That doesn't sound right. Let's take another look at your account in order to get to the bottom of this for you. 

Feel free to contact us at 1 (888) 481-3436. We will be happy to help you from there!