Hi there @djavier01 , sorry to hear that you're having issues with your account. Have you reached out to https://www.fido.ca/contact/mobile to have a support representative take a look at your account? I only ask as you hadn't mentioned whether or not you had. This being a community support forum, we are unable to view account information. May I suggest that you reach out to customer support to request assistance? I hope you get a resolution soon.
