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1000 international minutes - Addon Missing

I'm a participant level 2
I'm a participant level 2

I was given an offer to change my plan in the app. I did that. However unfortunately, the 1000 international minutes Addon that I had was now removed. I tried to opt for it but its not showing up in the list of available add-ons.  Did Fido remove that add-on service offering? Could anyone please help me find that add on? 


Senior MVP Senior MVP
Senior MVP

Hello Balaji4799,


  You should note that the 1000 International minutes and the newer 200 International minutes (includes more Countries) are promotional add-ons which are generally only available with new activations and hardware upgrades.


  The plan for which you changed would have been offered to existing customers and would likely not be compatible with promotional add-ons. Fido does offer a 1500 Minutes to select Countries add-on (see here). Though, you should note the included Countries might be different from the 1000 International minute promotional add-on you previously had with your old plan.


  I understand you might not have been aware your new plan could no longer include that particular promotional add-on. You might be able to switch back to your old plan and get an 1000 International add-on. However, you should note the included Countries might also be different from the offer you had originally (see here). It may not be possible to regain your original 1000 International minute add-on.


  You should note that this forum is community-driven and not intended as a venue for customer services. We would not be to address your concern. If you wish to discuss your the matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀