The USAGE tab on My Account app only shows the data/call/text usage for the main phone line with data.
It doesn't show any other tablet lines I have on the account. So In order to see data usage on the tablet plans, it takes me to Fido website to l...
In the past I had subsidized phones and this was my first time I got a financed phone. I didn't read the small print so I wasn't aware the promo is deducted from the SRP before taxes.
Not sure if everybody is aware taxes are extra on the financed p...
Why Fido can't put number of hours in the chat and on the support line to tell me how many hours I need to wait before somebody responds. That way I could at least know if I can go have a couple of hours sleep before somebody takes the line. You have...
Intersting, I didn't read this post before I posted my question, almost identical.. I made some assumptions.. let me know what you think... https://forums.fido.ca/t5/Phones-and-Devices/Zero-dollar-financed-phones-still-have-taxes-to-pay-read-the/td-p...
The monthly data top-ups are in fact showing under my data only plans, in fact the data plans are the old plans. Spoke with the support team today and it was confirmed again there is a glitch on the website in the Fido account showing the wrong plans...
Latest update: OK big blunder... despite assurances from the rep at Fido (I called 2 days ago) who said the fees in the account are 100% wrong and should be 10 dollar per 1Gb, I was just charged 30 dollars for 256 mb before I stopped after seeing the...
I can confirm it does happen for me once in a while when sending or receiving message to / from international cell phones numbers. But not issue in Canada/US. For comparison, doesn't happen when I use overseas number here to text overseas.
