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modem rental discount on plan renew

AY5
I'm a Contributor Level 1
I'm a Contributor Level 1

Hi,

My internet plan is coming up by end of Oct and Fido has automatic renew the discounted plan but didn't include the discount on the modem rental fee.  Could you please help to adjust the discount on modem rental fee?

1 REPLY 1

FidoClaudia
Moderator
Moderator

Hey @AY5,

 

The modem rental fee is included in the total monthly fee of the plan but will be listed separately on your invoice for clarity. If you received a discount, it'll be applied on the total of the monthly fee of the plan which already includes the modem. 

 

If you still have questions about your account, you can contact us here or we can send us a PM on the Community, let us know.