internet connection loss completely

[X2Z1]

Lost internet connection completely last Thurseday afternoon. The network was down for about two and half hours.

The network was down again yesterday afternoon (2023-03-21). another two and half hours.

tried to get help on AskJack and stuck with the chatbot forever. 

don't know what to do next. Any suggestion?

[FidoVan]

Hi there @X2Z1 and welcome to the Community!

We're sorry to read about your experience with your service and with our virutal assistant, AskJack. While on live chat, you can always type in ''outage'' to get a status of the network or ''chat with a rep'' to be transferred to the next available agent. Depending on the choices you choose, you can end up directly chatting with our home internet tech support there.

If not, you can always speak with them at 1-888-236-3436. Whether you choose live chat or on call, our home internet tech support team is available 24/7.

In the meantime, here is a link that might help you troubleshoot your situation:

- https://www.fido.ca/support/Internet/no-internet-hitron-modems