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frustrated customer..

I'm a participant level 2
I'm a participant level 2

I have been trying to reach Fido for a few days to clarify the reason why my monthly charges for internet have gone up. I tried to contact on phone for 3 days but was disappointed not to get any response after holding for over 2 hours. Finally today (Dec 10 around 20:35 est) I tried to get some help from onlinE chat services. I was asked to wait for the next associate. After waiting for 15- 20 minutes, my waiting number came down from 7 to finally my turn...I was shocked to get a message that the next associate will attend to me but the number got up to 17 this time..after waiting for more few minutes, I had to cancel as I had waited for some time now...


it it seems that your bad customer service has reached or exceeded the service of your parent company...Rogers...who is known for such a bad service....


so frustrating....from a disappointed customer...suggest if somebody could take time to email me back...thx



Hey @Boba

This is not the experience we want for you.


We will need to access your account to help you witht his.

You can find all the ways to reach us here.


If it's best for you, we can send youa  PM here on the Community as well.