I have been trying to reach Fido for a few days to clarify the reason why my monthly charges for internet have gone up. I tried to contact on phone for 3 days but was disappointed not to get any response after holding for over 2 hours. Finally today (Dec 10 around 20:35 est) I tried to get some help from onlinE chat services. I was asked to wait for the next associate. After waiting for 15- 20 minutes, my waiting number came down from 7 to finally my turn...I was shocked to get a message that the next associate will attend to me but the number got up to 17 this time..after waiting for more few minutes, I had to cancel as I had waited for some time now...
it it seems that your bad customer service has reached or exceeded the service of your parent company...Rogers...who is known for such a bad service....
so frustrating....from a disappointed customer...suggest if somebody could take time to email me back...thx
