Wrong Billing cycle

[anhthaile]

I had a chat with a specialist from Fido and they said that I could order a modem first and they will charge me on the day I activated it.

I activated my home internet on Jan 31. But then they charged me from Jan 16 to Feb 15. This is not right. What should I do?

[FidoAnthony]

Hey @anhthaile,

We'll be happy to take a look at your account.

 There are several ways to reach customer service:

 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line

- Via live chat on Fido.ca

- By writing us a private message on our social networks (Facebook, Twitter or Instagram).

Hope to talk to you soon.