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Weak customer service

I'm a participant level 1
I'm a participant level 1

I am in problem with new black modem horton 3, I reset it ten time, no different😕it is two days without ihome internet, I connected every store to switch modem, all of them sold out👎 I connected customer service but after long time on hold , she didn't help me, 

why not urgent help? I have online exam

customer service is weak👎Why change modem to less quality ??? We are in terrible situation 


Former Moderator
Former Moderator

Hello @FEY46,


Welcome to the community! 


Had you verified if there was an outage in your area?

Did you try connecting to the internet with a cable instead of connecting wirelessly?