Unprofessional Service from Fido Supervisor by name 'Shah'

Unprofessional Service from Fido Supervisor by name 'Shah'

Unprofessional Service from Fido Supervisor by name 'Shah'

tanv1
I'm a Participant Level 2

Unprofessional Service from Fido Supervisor by name 'Shah'

This morning i had an intermitter internet issue with my fido home internet.

 

I called in to Tech support. Spoke to an apparent Supervior by name "Shah"

 

He was least bothered to listen into the situation i was in, and seemed to only push me over.

 

He abrubtly cut me off as i spoke of my challenge and transferred me to Rogers customer Care.

 

Is this the quality of supervisors that Fido Hires??

 

Absolutely unprofessional.

1 REPLY 1
FidoKenny
Moderator

This is definitely not the experience that we want for any of our customers.

 

When it comes to an issue with your internet modem, it's important to get in contact with our technical support. They have the tools on their end to troubleshoot your device.

 

You can find all the ways to reach us here.