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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 101639 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32879 Views
  • 16 replies
  • 3 likes

Amazon 150$ gift card

We signed for your internet service in October where we were promised a $150 gift card. It's now December and ! This is ridiculous! Fido is not promising  to their customer. I want my gift card. Its almost 3 month now.

Ashishkumar by I'm a Participant Level 1
  • 274 Views
  • 0 replies
  • 0 likes

Lost equipment

Hi, so I decided I don’t need the Fido internet anymore and cancelled it which went successfully. Though, when I returned my modem they wanted to charge me 262.50 dollars for some cable that I didn’t have??? I don’t remember having it but if I did, w...

Sequoia by I'm a Participant Level 2
  • 2913 Views
  • 8 replies
  • 0 likes

Promotion dishonoured

I bought home internet services in Aug 2020 - i was told to select $100 gift card as part of promotion - i opted for Walmart card that suppose to arrive after 2 billing (or within) - i never received it. Very unfortunate and Fido has worst customer s...

What happened to the $150 prepaid Gift card?

Hi, I applied for a new line under fido around 1st week of Nov. On the fido website there was an offer; that if u started a new line. You would receive a new gift card in Mail. I was also informed the same by the customer service representative when ...

Farhan88 by I'm a Participant Level 1
  • 415 Views
  • 1 replies
  • 0 likes