Tecnhical support system sucks

Tecnhical support system sucks

Tecnhical support system sucks

I'm a Participant Level 1

Tecnhical support system sucks

Not any specific person, but the system really sucks. 

 

My home internet keep disconnectioning 40 times in the last two days, and twice during my tele-conference and one during my presentation. 

 

I know that happends, and sometime snow, rain or some physical damage may cause this issue. 

 

but after calling fido techincal suppor for more than 8 times, waiting for 5 hours both both their web techincal support and phone call support. I did not even speak to neither a human nor a robot. what a suck system.

 

when I trying to call fido to discuss cancle my home internet, all branch told me I have to do that online. 

Biongo, Fido, I got a such good business idea for you. keep your customer support system shut down and you will never get any customer escape you trap. 

1 REPLY 1
Moderator

Hey @andrewzxb! Philippe here. I hope you're doing well. Smiley

 

I'm sad to read about your experience and thank you very much for your patience! If you wish, I'll be happy to send you a PM to assist you with all your concerns.

 

Just let me know!