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Still Cannot Cannot Access Online Account for Fido Home Internet

Alrale
I'm a Participant Level 3
I'm a Participant Level 3

so my last conversion with customer service about  this was back in Jan 2017

and I was told at the time that the issue will be fixed in a week or 2.

 

however I still cannot view my internet bills?

under the service section in my account, there is only 1 choice for "mobile"

 

Please help....

 

 

*** Edited to add Labels***

 

6 REPLIES 6

Myko_Rock
I'm a Participant Level 3
I'm a Participant Level 3

I came upon this situation once and yes it is very frustrating.  

It could a couple if things.  When you first registered your account did you choose that option "account holder" you might want to check that.  

2) they might of gotton your email wrong.  Maybe they got one that Is associated with your main email address.  

3) when you re-register again make sure that you erase it move frior emails from Fido first.  

Hope it will get straighten out good luck 

Alrale
I'm a Participant Level 3
I'm a Participant Level 3

thank you Myko_Rock.

 

I agree with you. very frustrating especially this thing dragged for more than half a year now.

 

Thanks for your input. I will see what I can do.

Hey @Alrale!


Was this resolved? If so,did @Myko_Rock's suggestion help?

 

Let us know! 



Alrale
I'm a Participant Level 3
I'm a Participant Level 3

Hi Nick,

 

I just replied FidoClaudia's meesage with the login info.

I think it might have something to do with the email address.

Can you guys please escalate this as I changed my credit card recently, I dont even know if the payments are going through??

FidoNick
Former Moderator
Former Moderator

I'm replying to your PM! We'll get this resolved! Smiley

 

 



FidoKenny
Moderator
Moderator

Hey @Alrale

 

I would like to check this issue with you.

 

I'm sending you a PM now to get this looked into.

 

Talk to you soon.