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Speed decreasing and price is going up. Need advice

I'm a participant level 1
I'm a participant level 1


Am living in Woodbridge, ON. My home internet speed has gradually decreased for the last month. Did every solution i found in the community forums but no use. Moreover, i got an email yesterday that says my discounted plan is expiring. I will have to pay more $15 more for 75speed plan. Do you have any plan suggestions for existing members? I do not want to pay more for a slow internet.

Thankss. Merry Christmas and happy new year!


Former Moderator
Former Moderator

Hey there @SerdarDonduren


Welcome to the Community Smiley


Have you had the chance to get in touch with our technical support team to troubleshoot your degraded speed? If not, you can do so here, they are available 24/7 by phone or live chat.


Using the same link, you can also get in touch with us to go over your billing and the upcoming changes to your plan. We'll need to access your account in order to confirm when the promotion will be ending and what options are available.


Hope this helps, happy new year and a belated Marry Christmas to you too!